04 February 2009

SeaGate HDD Failure

Alright. Found out that my desktop's HDD can't be detected under any testing. Not in BIOS, not anywhere. First i thought maybe the CMOS battery is out, but that make no sense. It's a brand new battery. So i tried taking out RAMs etc... All it detect was the mouse and keyboard. After the POST screen. It says "Reboot and Select proper Boot device or Insert Boot Media in selected Boot device and press a key".

Then i posted in HWZ. Found out that SeaGate did a good job in mass producing HDD.

Mine was one of them in first column on the list. Great. So i called SeaGate while looking at:
http://seagate.custkb.com/seagate/crm/selfservice/search.jsp?DocId=207931

Firmware Recommendations for Barracuda 7200.11, ES.2 SATA, and DiamondMax 22 Drives


A firmware issue has been identified that affects a small number of Seagate Barracuda 7200.11 hard drive models which may result in data becoming inaccessible after a power-off/on operation. The affected products are Barracuda 7200.11, Barracuda ES.2 SATA, and DiamondMax 22.


Based on the low risk as determined by an analysis of actual field return data, Seagate believes that the affected drives can be used as is. However, as part of our commitment to customer satisfaction, Seagate is offering a free firmware upgrade.


Please see below for instructions.


In the unlikely event your drive is affected and you cannot access your data, the data still resides on the drive and there is no data loss associated with this issue. If your drive is no longer accessible, click here to contact us directly for further assistance.


Please use the following tools and instructions to determine if you have one of the affected products. If your drive is affected, we recommend that you update the firmware on the disk drive to prevent this condition.


Follow these steps to determine if a firmware update is necessary for your drive:


1. Click here for instructions on how to determine your model and serial number.


2. Click here to use the model number check utility.


3. Click here to use the serial number check utility.

I was offered 2 option, free upgrade of firmware by Seagate or a replacement. Of course anyone who don't have any important data in the HDD would opt for the replacement. So i did. But after much consideration. I realised the photos, games, pictures inside would cost me more than that hard disk. In the end i opt for the firmware upgrade. Should get myself a Western Digital External HDD to backup and online backup liao. Damn suay siao.

THANKS to FUWELL in SimLim Square for this great recommendation. They actually offered a HDD that has firmware issues that caused failure of the drive. Luckily it was only frozen, from what they said.

Better to get a replacement for Seagate soon...